Bangolwin Privacy Policy

1. Introduction

Bangolwin operates as an online gaming platform serving players in Bangladesh. As part of running the platform, we collect and process certain personal data about our users. This Privacy Policy sets out our practices in full, in plain language that any player can understand.

Bangolwin acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your data is used, and we are accountable for keeping it safe. We do not sell your personal data to third parties. We do not use your data for purposes beyond what is described in this policy.

This Privacy Policy applies to all users of the Bangolwin website and mobile browser interface, including registered players, visitors who have not yet registered, and anyone who contacts Bangolwin support. It should be read alongside the Bangolwin Terms and Conditions and Responsible Gaming Policy.

2. Data We Collect

Bangolwin collects personal data in several ways: directly from you when you register or contact us, automatically when you use the platform, and from third parties such as payment providers during transaction processing.

The categories of data Bangolwin collects include:

Bangolwin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or responsible gaming obligations (for example, self-exclusion records).

3. How We Use Your Data

Bangolwin uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes listed below.

• Account management: To create, maintain, and secure your Bangolwin account, including identity verification and KYC compliance.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment methods in BDT.
• Platform operation: To deliver the games, bonuses, and features available on Bangolwin, and to personalise your experience where appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your Bangolwin account.
• Legal compliance: To meet our obligations under applicable law, including anti-money laundering (AML) requirements, age verification, and regulatory reporting.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to enforce self-exclusion or deposit limit requests.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorised account access on the Bangolwin platform.
• Marketing communications: To send you promotional offers and bonus notifications, where you have opted in to receive them. You can opt out at any time by contacting support.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the Bangolwin platform.

4. Legal Basis for Processing

Bangolwin processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to fulfil our agreement with you — for example, creating your account, processing payments, and delivering games.
• Legal obligation: Processing required to comply with applicable laws — for example, identity verification, AML checks, and regulatory reporting.
• Legitimate interests: Processing carried out for Bangolwin's legitimate business interests — for example, fraud prevention, platform security, and improving our services — where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent — for example, sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing

Bangolwin does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment providers: We share necessary financial data with bKash, Nagad, Rocket, and other approved payment processors to complete your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification services: We may share identity data with third-party KYC providers to verify your age and identity as required by our operating licence.
• Game providers: Game software providers may receive limited technical data (such as session identifiers) to deliver their games on the Bangolwin platform. They do not receive your personal identity or financial data.
• Legal and regulatory authorities: We may disclose your data to law enforcement agencies, regulatory bodies, or courts where required by law or a valid legal order.
• Fraud prevention services: We may share data with fraud detection services to protect the Bangolwin platform and its players from fraudulent activity.

All third parties with whom Bangolwin shares data are required to handle it securely and in accordance with applicable data protection standards. We do not permit third parties to use your data for their own purposes beyond the specific service they provide to Bangolwin.

6. Cookies and Tracking

Bangolwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit a website.

The types of cookies Bangolwin uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on Bangolwin.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content. These are only set if you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Bangolwin platform.

7. Data Retention

Bangolwin retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required for AML and regulatory compliance.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Marketing data: Retained until you opt out or withdraw consent, after which it is deleted within 30 days.
• Technical and usage logs: Retained for up to 12 months for security and fraud prevention purposes.

When data is no longer required, Bangolwin securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8. Data Security

Bangolwin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and the Bangolwin platform is encrypted using industry-standard TLS (Transport Layer Security) protocols.
• Account passwords are stored using one-way cryptographic hashing. Bangolwin staff cannot view your password in plain text.
• Access to personal data within Bangolwin is restricted to authorised personnel on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity, and security reviews are conducted on a regular basis.
• Payment data is handled in accordance with the security requirements of our payment providers.

While we take every reasonable precaution, no online platform can guarantee absolute security. If you believe your Bangolwin account has been compromised, contact our support team immediately so we can take protective action.

9. Your Rights

As a Bangolwin user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain for AML or regulatory compliance purposes. We will always explain our reasoning if we are unable to fulfil a request in full.

10. Children's Privacy

The Bangolwin platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on Bangolwin or provided us with personal data, please contact us immediately at [email protected].

Upon receiving a verified report of underage use, Bangolwin will close the account, delete the associated personal data, and take appropriate steps to prevent future access by that individual. We take underage gambling extremely seriously and cooperate fully with any investigation.

11. Updates to This Policy

Bangolwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of Bangolwin after any update constitutes acceptance of the revised Privacy Policy.

We recommend bookmarking this page and reviewing it periodically. If you have any concerns about a change to this policy, contact us at [email protected] before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Bangolwin handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• FAQ: Visit our FAQ page for answers to common questions

For questions about our Terms of Service, visit the Terms and Conditions page. For responsible gaming support and self-exclusion tools, visit our Responsible Gaming page.